{"id":1719,"date":"2020-09-25T07:43:05","date_gmt":"2020-09-25T07:43:05","guid":{"rendered":"https:\/\/www.photostudy.co\/welcome\/?p=1719"},"modified":"2023-10-05T08:11:52","modified_gmt":"2023-10-05T08:11:52","slug":"frequently-asked-questions-faq","status":"publish","type":"post","link":"https:\/\/wp.photostudy.co\/?p=1719","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

Q: Why is my \u201cStart working\u201d button not enabled?<\/b><\/p>\n

A:<\/strong> Our platform is not optimized for mobile devices due to the many tools built into the expert workspace. Please use a desktop with an above 1000px screen and the \u201cStart working\u201d button will be enabled normally.<\/span><\/p>\n

Q: Why am I not routed any questions?<\/b><\/p>\n

A<\/strong>: It may take some time for a question to be routed, and the question flow can fluctuate between low and peak times. These are a few tips for you to optimize your chance of being routed a question:<\/span><\/p>\n

    \n
  1. Please make sure that the duration between each time you log in and out is more than <\/span>30 minutes<\/b>. If you are a new expert, it requires more patience than old experts.<\/span><\/li>\n
  2. Being online during peak hours will give you more chances to get questions. For more information, please refer to our training materials <\/span>here<\/b><\/a>.<\/b><\/li>\n
  3. Reducing the auto-skip rate will also boost your chance of receiving a question. Review training on auto-skip <\/span>here<\/a>.<\/b><\/li>\n<\/ol>\n

    Q: Wiris tool is not working, what should I do?<\/b><\/p>\n

    A: Wiris can be impacted by other add-ons on your web browser.\u00a0 By turning off all browser add-ons or trying a different browser, almost all of our experts have this problem resolved. <\/span>You may want to change your network provider to see if the issue still persists.<\/p>\n

    Meanwhile, to minimize the impact of this incident on your work, we would like to suggest the following actions:<\/p>\n

    1. Finding a temporary replacement tool you are familiar with to deliver the solution.<\/p>\n

    (Just for your information, for simple formulas, Microsoft Word also offers an equation editor which is quite easy to use. Or for online sources, you might want to look at this tool: http:\/\/www.imatheq.com\/imatheq\/com\/imatheq\/math-equation-editor.html<\/a>)<\/p>\n

    You can screenshot each step using this alternative tool and send it to the user during the chat.<\/p>\n

    2. In case your audit score is affected by this incident, please do not hesitate to file an audit dispute and our support team is more than happy to support you.<\/p>\n

    Q: I accidentally fill in the wrong payment information, what should I do?<\/strong><\/p>\n

    A:<\/strong> If you accidentally submit the wrong PayPal email address or Upwork link, please contact our support team (<\/span>study.payments@gotitapp.co) <\/b>for assistance.<\/p>\n

    Q: It\u2019s payday and I haven\u2019t received my payment, is there anything wrong with my account?<\/b><\/p>\n

    A<\/strong>: Here are the steps that you should follow:<\/span><\/p>\n

      \n
    1. Make sure you have filled in your payment method in your payment setting (with either Paypal or Upwork) and set it up correctly as guided <\/span>here<\/a><\/strong>. If you did not complete this task before payday, please contact our support team (<\/span>study.payments@gotitapp.co)<\/b> for escalating your payment.\u00a0<\/span><\/li>\n
    2. Payment is made in PST time, thus it can vary depending on your timezone and it may take some more time for payment to be processed. Therefore, you are advised to wait for 1-2 days after the payment date to see whether your earning can reach you well or not.<\/span><\/li>\n
    3. For more detailed support, please contact our team at <\/span>study.payments@gotitapp.co.<\/b><\/li>\n<\/ol>\n

      Q: How do I withdraw my unpaid earnings if my account is suspended?<\/strong><\/p>\n

      A:<\/strong> If your account is suspended, your earnings will still be paid on the payment date of the month (1st and 15th). In case you haven’t declared a payment method (Paypal\/Upwork), you can give it to us via our support email study.payments@gotitapp.co<\/b>\u00a0for updating.<\/p>\n

      Q: I provided an answer to the user but he\/she flagged it to avoid being charged. Hence, I can\u2019t click on the \u201cDiscussion\u201d button to mark it as done. It\u2019s unfair to me. What can I do?<\/b><\/p>\n

      A<\/strong>: We are aware of this fact and our team is constantly reviewing such sessions. If you have spent enough effort to solve a student’s question, we will still pay you your bidding amount at the end of every month. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

      Q: Why is my \u201cStart working\u201d button not enabled? A: Our platform is not optimized for mobile devices due to the many tools built into the expert workspace. Please use a desktop with an above 1000px screen and the \u201cStart working\u201d button will be enabled normally. Q: Why am I not routed any questions? A: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[21],"tags":[22],"_links":{"self":[{"href":"https:\/\/wp.photostudy.co\/index.php?rest_route=\/wp\/v2\/posts\/1719"}],"collection":[{"href":"https:\/\/wp.photostudy.co\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.photostudy.co\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.photostudy.co\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.photostudy.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1719"}],"version-history":[{"count":10,"href":"https:\/\/wp.photostudy.co\/index.php?rest_route=\/wp\/v2\/posts\/1719\/revisions"}],"predecessor-version":[{"id":2345,"href":"https:\/\/wp.photostudy.co\/index.php?rest_route=\/wp\/v2\/posts\/1719\/revisions\/2345"}],"wp:attachment":[{"href":"https:\/\/wp.photostudy.co\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1719"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.photostudy.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1719"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.photostudy.co\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1719"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}