We’re getting close to the time we start to take live BIO sessions with real students! Hopefully, you’ve had the chance to review the Session Phases/Best Practices doc.
In this final training document, we’ll review the process you should use for Claiming, Skipping, and Flagging sessions, as well as the process of using the current workspace to conduct these sessions.
Let’s dive into some of the details…
When the time comes for you to start your shift and begin claiming sessions, please log in with your normal Expert account. We’ll make sure you are certified on the platform and will be receiving Bio sessions.
As this is a new subject, we anticipate problem volume to be fairly low at the beginning. We expect that as more students know about Biology support, we will see Biology session volume around the same levels as Chemistry and Physics.
Claiming sessions…
As Biology is a new subject, we need to CLAIM AS MANY SESSIONS AS POSSIBLE! This will help us learn about what students are asking and refine our training, resources, and product accordingly.
When a legitimate Biology question is posted, you should BID whatever credits you believe are appropriate.
You should only use SKIP/FLAG for the following reasons:
SKIP
- If you do not know the concept of the problem
- If you are uncomfortable providing an explanation in 20 minutes
FLAG
- If the problem description AND the image are both ‘nonsense’ or spam → Essentially if the problem is not academic in nature
- If the problem is not in English
- If the problem is clearly not related to Biology → math-related or other science problems
Essentially, you should claim every legitimate Biology problem that you are comfortable with!
Working within the workspace…
We’re going to conduct these sessions with the current version of the workspace. That means you’ll need to adapt the BIOLOGY session phases to the phased structure of the current workspace. Here’s how that will work!
| Current PhotoStudy Phases | BIOLOGY SESSION PHASES |
| Concept | PHASE 1: Greeting & Overview of Concept |
| Step-by-Step | PHASE 2: Deeper Explanation of Concept OR PHASE 2a: Explanation of ‘problem’ |
| Solution | PHASE 2b: Final solution of ‘problem’ |
| Discussion | PHASE 3: Summary & Additional Q&A |
Please do your best to transition through the workspace session phases using this structure outlined in this table.
If at any time you need to upload any images, please do so using the + image upload button.
Final reminders…
Students will know this is new and that their experience will be slightly different from other PhotoStudy subjects. It’s ok if you make some minor errors along the way.
That said, the operations team at Got It will be reviewing every session, in addition to your claim/skip/flag metrics, to ensure that we’re providing the best experience possible at this early stage. Our review of sessions will inevitably result in us providing more training or direction or reminders to all Experts. So please stay tuned for frequent updates along the way!
We’re confident that you’ll give it your best and lead the way with this new subject!