Accuracy

 

While working as a Study Expert, accuracy is extremely important at Got It! Students come to Got It! for accurate explanations of problems they are stuck on and incorrect explanations cause students to never return and decrease question flow.

Our auditing program identifies inaccurate explanations regularly and depending on the number of violations, these Experts are suspended or have their contracts permanently terminated.

Accuracy is also a key part of your Expert performance.  So always be sure you’re giving accurate explanations to the precise question that was asked!

What are some methods to help you provide accurate explanations?

• Read and understand each problem before bidding
  • Experts sometimes bid on questions that they can’t actually solve. This might be because of the explanation time limit or due to the difficulty of the subject matter. Experts that claim questions they cannot explain waste students’ time and give an extremely poor user experience. This also hurts your accuracy scores. The skip option is available to prevent these situations. Skip when you’re not sure!
• Confirm with the student the correct question and their understanding.
  • Sometimes it’s unclear to Experts which question the student needs help with or which part of the problem is unclear to the student. Engaging with the students in these types of dialogues guarantees you will not explain the wrong question and also helps you explain the difficult part more efficiently to the student.
• Pay attention to the requirements of questions posted from an online platform.
  • These types of questions normally come with super specific requirements, such as units, decimal places, and presentation format. Students can instantly check for the accuracy of your delivered answers right after you submit them. And a mathematically correct solution but in the wrong format as required by the system will highly likely result in a low student rating. Therefore, it’s crucial to read the question carefully and double-check your work to make sure it meets all the requirements before wrapping up your session.
• Wolfram Alpha
  • Not every problem can be solved by Wolfram Alpha, but some can. It’s highly encouraged to enter your problems into Wolfram Alpha when applicable to check if your explanation is correct. If Wolfram Alpha confirms your explanation then you can be even more confident that your concept/theory and explanation are also correct.
• Take your time
  • Students might ask “Hurry!” or threaten low ratings based on speed. This can cause pressure and stress but in the long run, rushing through your explanation can result in inaccurate explanations and eventual contract termination.
• Double-check your work
  • We know the timer is ticking and the student is sometimes in a hurry. Regardless, the last thing a student expects is an inaccurate explanation. Double-checking your work significantly improves accuracy rates.

Examples

Here are 2 examples of questions with super clear requirements for the submitted final solutions:

 

 

Below please find some examples of sessions marked inaccurate for very simple mistakes caused by rushing and not double-checking work. These often result in suspension and even termination of the contract.

You’ll notice below that the Expert made a simple calculation error. The equation would be 14,850,000/x – 14,850,000/(x+2200)=75.  After solving this we are left with 19,800.  The Expert listed 1,98,000 and therefore his answer was marked as inaccurate.

Example 1:

Question:

Answer:

In this second example, we can see a simple calculation error. If you look at the problem below, it clearly says “the length of a rectangle is 3 more than its width.” One of the equations is l=3+w but the Expert wrote l=3*w.  This resulted in an incorrect answer because of this error and therefore is marked as inaccurate.

Question 2:

Answer 2:

Remember Experts, everyone is audited so please make sure to use the suggested actions above to protect yourself from providing inaccurate answers.