At PhotoStudy, we realize that mistakes can happen and an audit may be mis-scored as a result. And while our Auditors are highly trained and very experienced with the platform, we also want to provide Experts with the chance to voice their concerns and request a reevaluation.

How to file an audit dispute
To file an audit dispute, all you need to do is go to your Performance page and scroll down to your audits and select Dispute Audit for the audit you’d like to dispute. You can review the specific feedback and original audit form responses by clicking on the Details icon as usual.

After clicking the Dispute Audit button, you’ll see the dispute form open. You can switch to the Feedback tab to view the original auditor feedback or stay at the Audit Form tab to review your audit score & file your dispute.

Note: You must provide the relevant justification for each audit criteria you’d like to dispute. Failure to do so will result in your dispute not being processed

Here are some examples of a valid justification:

Example 1: You want to dispute Format #3 “Did the expert provide each slice in an appropriate size?” because the auditor had claimed one of your messages exceeded five lines. You could provide the following as your justification: “The auditor claimed message #5 exceeded five lines and marked me down for it. But if you take a look at the criteria question, I should have received full marks for this question because only one of my math slices exceeded the five line maximum and the “Yes” option allows up to one slice.”

Example 2: “I made a minor calculation error but corrected it in the later messages #5-6 I sent to the student.”

Once you’ve submitted your dispute request, you will see the status change to Dispute Logged. It will then change to Completed once the auditor has reviewed the dispute. You will also receive an email notification that your dispute has been processed. You may then click on the Details icon in your Expert Portal to review both the original and updated audit.

But I don’t see the option to dispute my audit?
If you don’t see the option to dispute an audit and instead see Dispute window expired that means you missed your window to dispute that audit. You will only be able to file disputes for the audits that have been processed within the past 30 days. This should still give you plenty of time to review your performance and any audits you receive to file a dispute within a timely manner. Anything beyond the 30 days and you will unfortunately not be able to request a dispute on the platform so that means it’s important to review your audit results in a timely manner.

What if I’m still not satisfied with the dispute result?
Our auditors are carefully vetted and screened to make sure they are all experts in their certified subjects. Additionally, auditors are consistently evaluated on their performance to ensure consistency and accuracy of audits. That being said, we understand that sometimes mistakes are made. If you are still not satisfied with your dispute result and have strong evidence that the audit results should be overturned in your favor, you may contact our CS team directly with your QID and relevant justification. While we do not guarantee that you will receive a favorable result, we will do our best to provide an objective evaluation.

For any additional questions, please email us at expert@gotitapp.co.