This is the 1st of three videos you went through when joining Got It!
This is the 2nd video. This video highlights the important policies and procedures at Got It.
So that you can be the BEST Study Expert!
Have questions on how to work within the portal? The 3rd video shows from start to finish a perfect example of a successful session.
In the Expert Portal, all experts are paid using In-App Credits. When a problem is routed to our available experts, they are able to bid a maximum of 8 credits for basic subjects and 12 credits for higher-level subjects. The value of each unit of credit equals $0.125. Therefore, the maximum that an expert can earn per problem will be $0.125 x 8 = $1 for basic subjects and $0.125 x 12 = $1.50 for higher-level subjects.
HOW TO BID ON A PROBLEM
Below is an example of the bidding process, included are screenshots of what you should expect to see!
WORK SCREEN:
Got It University is the newest program we have launched to support the continued growth of our Experts. The program will focus on developing high-quality Experts by improving their skills in topics that are difficult to answer.
Under Got It University, we will develop mini-courses in several advanced topics. These mini-courses will contain:
These courses will help you learn quickly and efficiently. We will carefully design these mini-courses to make sure that content is consistent with the problems students ask in the topic.
To start with, we have launched one Advanced Calculus Topics, Volume Disc Method.
Please do not forget to share your feedback after you complete the course.
1) Lecture video: Watch the lecture video below to learn how Volume Disc Method can be used to calculate the volume of solid generated by rotating functions (18 minutes).
2) Portal Demo: Watch the demo below to learn how you can quickly solve problems in the Volume Disc Method (12 minutes).
3) Lecture Note: Download here
4) Bank of resources: Download the bank of resources for Volume Disc Method here. This bank contains formulae and derivations that can be readily used in the expert portal by copy-pasting.
5) Quiz: Take the quiz to test your understanding of Volume Disc Method here.
6) Feedback: Please provide any feedback you have on the idea behind Got It University here. Your feedback is extremely important to us and will help us make the program better.
At PhotoStudy, we realize that mistakes can happen and an audit may be mis-scored as a result. And while our Auditors are highly trained and very experienced with the platform, we also want to provide Experts with the chance to voice their concerns and request a reevaluation.
How to file an audit dispute
To file an audit dispute, all you need to do is go to your Performance page and scroll down to your audits and select Dispute Audit for the audit you’d like to dispute. You can review the specific feedback and original audit form responses by clicking on the Details icon as usual.
After clicking the Dispute Audit button, you’ll see the dispute form open. You can switch to the Feedback tab to view the original auditor feedback or stay at the Audit Form tab to review your audit score & file your dispute.
Note: You must provide the relevant justification for each audit criteria you’d like to dispute. Failure to do so will result in your dispute not being processed
Here are some examples of a valid justification:
Example 1: You want to dispute Format #3 “Did the expert provide each slice in an appropriate size?” because the auditor had claimed one of your messages exceeded five lines. You could provide the following as your justification: “The auditor claimed message #5 exceeded five lines and marked me down for it. But if you take a look at the criteria question, I should have received full marks for this question because only one of my math slices exceeded the five line maximum and the “Yes” option allows up to one slice.”
Example 2: “I made a minor calculation error but corrected it in the later messages #5-6 I sent to the student.”
Once you’ve submitted your dispute request, you will see the status change to Dispute Logged. It will then change to Completed once the auditor has reviewed the dispute. You will also receive an email notification that your dispute has been processed. You may then click on the Details icon in your Expert Portal to review both the original and updated audit.
But I don’t see the option to dispute my audit?
If you don’t see the option to dispute an audit and instead see Dispute window expired that means you missed your window to dispute that audit. You will only be able to file disputes for the audits that have been processed within the past 30 days. This should still give you plenty of time to review your performance and any audits you receive to file a dispute within a timely manner. Anything beyond the 30 days and you will unfortunately not be able to request a dispute on the platform so that means it’s important to review your audit results in a timely manner.
What if I’m still not satisfied with the dispute result?
Our auditors are carefully vetted and screened to make sure they are all experts in their certified subjects. Additionally, auditors are consistently evaluated on their performance to ensure consistency and accuracy of audits. That being said, we understand that sometimes mistakes are made. If you are still not satisfied with your dispute result and have strong evidence that the audit results should be overturned in your favor, you may contact our CS team directly with your QID and relevant justification. While we do not guarantee that you will receive a favorable result, we will do our best to provide an objective evaluation.
For any additional questions, please email us at expert@gotitapp.co.