In the Expert Portal, all experts are paid using In-App Credits. When a problem is routed to our available experts, they are able to bid a maximum of 8 credits for basic subjects and 12 credits for higher-level subjects. The value of each unit of credit equals $0.125. Therefore, the maximum that an expert can earn per problem will be $0.125 x 8 = $1 for basic subjects and $0.125 x 12 = $1.50 for higher-level subjects.
HOW TO BID ON A PROBLEM
Below is an example of the bidding process, included are screenshots of what you should expect to see!
You might encounter problems in the Portal that you feel incapable of explaining. In these cases, you should SKIP a problem instead of claiming it. As a reminder, if you’re not 100% certain that you can provide an accurate solution, it is best to SKIP the problem and move on. Below are the appropriate reasons to Skip a problem:
Question difficulty too high
Not comfortable with subject matter
Cannot solve within ten minutes
Repeated poor reviews from same student
Auto – Skipping
You will get up to 30 seconds to make your decision whether to bid on, skip or flag a problem. If no action is recorded from your side, the session will be marked as auto-skipped. Since auto-skipping lowers the chance of new experts winning their next bid, we advise you to pay close attention and avoid auto-skipping.
Here are some useful tips for you to avoid such a situation:
Make sure you will be available at your computer after you press “start working”. If you are busy and want to walk away from your desk, you should either “Stop working” or log out of the expert portal.
Make sure you allow sound notifications for the expert working portal. If not, you can turn it on easily by (1) Click the lock icon on your browser, and (2) Change the Notification setting to “Allow” (as illustrated in the below screenshot)
2. FLAGGING A PROBLEM
Flagging an incorrectly-posted problem is crucial to correctly guiding student behavior and posting practices.
Whenever you flag an incorrectly-posted problem, the student receives immediate feedback with a message stating why their problem was flagged. In these cases, the student is not charged any credits if their problem is unable to be explained.
Photo problems are NOT to be claimed if you can flag them for any of the reasons listed below.
CORRECT REASONS TO FLAG A PROBLEM:
A. Contains Multiple Questions
B. Question is Incomplete/Unclear
C. Question Not in English
D. Graphic Imagery/SPAM
E. Incorrect Subject Tag
If a question from Biology is tagged as Algebra, it should be flagged as “incorrect subject tag”
F. Picture is Not Clear
Here are some commonly seen examples:
Student posts unclear image – Flag using ‘picture not clear’ and not ‘question not clear’ flag.
Student requests image of graph to be drawn or posts a problem with graph – Do not flag this question as ‘SPAM’. Answer this question, unless it violates one of the other rules.
Student posts multiple problems – Use multiple question flag, even if you feel the questions can be answered within 10 minutes please flag. You will be setting unrealistic expectations for the user.
Student posts inappropriate picture – Flag the image using ‘Spam’ option.
Exceptions to Multiple Problem Flag
If the student posts a problem and has a doubt in a second part – that cannot be explained without solving the first part – you may solve the entire problem. This is an exceptional case.
Flagging for Unclear Images
Please read the problem carefully or view the image carefully and only flag if absolutely necessary.
Student Flagging
Students can also flag a session for inappropriate content. The Expert will then be notified that their session has been flagged.
Accidental Claiming & Other Edge Cases
If you accidentally claim a question that should have been flagged to start with, please inform the student of your mistake in the chat.
If a student asks you to answer an extra question mid-session, politely inform them in chat about our rule of answering one question per session.
If you accidentally claim a question that you are unable to answer, please inform the student in chat, not in the answer section of your inability to do so. Please note, however, that improperly-claimed sessions will negatively affect your audit scores and ranking, so please claim carefully!
Got It! will convert your earnings and payment for them is made on the 1st and 15th of each month.
Please keep in mind that we are located in the PST time zone and we will process payments in this time zone.
HOW DO I GET PAID?
Study Experts are presently paid through one of two channels – Upwork or PayPal. Only PayPal addresses under email format (eg: expert123@gmail.com) should be accepted.
CAN I SHARE THE SAME PAYMENT METHOD WITH ANOTHER EXPERT?
Our policy does not allow experts to share the same payment method even if one of those accounts is inactive or suspended. If we detect this action, your accounts will be suspended immediately.
WHICH ONE IS RIGHT FOR ME?
Your payment channel depends on how you found out about the job. If you contacted us via Upwork or were contacted by us through Upwork, then you are contractually obligated to have your payout through Upwork.
If this does not apply to you, then you will be paid through PayPal.
The exception to this is if you live in a country that is not serviced by PayPal. In that case, you must be paid through a contract with Upwork.
Please use the payment tab in your account settings and indicate your preferred method of payment. A screenshot of your payment tab is below.
Enter your PayPal / Upwork information, country of origin, and how you found us by clicking the large text directly below. Please remember to Save Changes before exiting the webpage.
Once your pay preference has been established, you cannot change it at a later date. You will need to contact our support team with your updated information.
– For all payment-related inquiries, you can send an email to payments@gotitapp.co
– For all other questions, you can send an email to email expert@gotitapp.co
Starting payment through Upwork:
You MUST have an account with that agency.
Fill out your Profile URL (www.upwork.com/users/~0000)
We will send a contract offer out to you to accept
After accepting, you will be paid through Upwork according to our pay schedule
Starting payment via PayPal:
Create a personal PayPal account. You do not need to have a business account.
Fill out your PayPal email address in the payment tab.
We will record your PayPal email address.
On paydays, PayPal will send you an email stating the funds are available.
Follow the directions in the email to obtain your payment. Make sure you have your PayPal account verified to receive the payment successfully. Otherwise, we can’t deliver the earnings to it.
If you do not let us know your preferred method of payment, we cannot pay you in a timely manner. Please remember to enter all your information before paydays.
PAYPAL VERIFICATION PROCESS
To get verified, go to your PayPal account to add and confirm your bank account or, if you prefer, add and confirm your debit or credit card. You can refer to the below link for your reference.
Note: PayPal will make a small charge (normally around $1.95 to $2) in your bank account or debit/credit card. They will refund the charge after the verification process is completed, which might take 24 hours or up to one week.
Got It University is the newest program we have launched to support the continued growth of our Experts. The program will focus on developing high-quality Experts by improving their skills in topics that are difficult to answer.
Under Got It University, we will develop mini-courses in several advanced topics. These mini-courses will contain:
A short recorded lecture video on the topic
Demonstration on the expert portal to help you learn how to solve problems in the topics quickly, with high accuracy.
Lecture Slides
Bank of resources – a document that would contain formulae, derivations, etc that can be readily copied and pasted in the expert portal to provide a quick solution.
Sample solutions by top experts (optional)
Quiz to evaluate your learnings
Feeback form to help us improve
These courses will help you learn quickly and efficiently. We will carefully design these mini-courses to make sure that content is consistent with the problems students ask in the topic.
To start with, we have launched one Advanced Calculus Topics, Volume Disc Method.
Please do not forget to share your feedback after you complete the course.
1) Lecture video: Watch the lecture video below to learn how Volume Disc Method can be used to calculate the volume of solid generated by rotating functions (18 minutes).
2) Portal Demo: Watch the demo below to learn how you can quickly solve problems in the Volume Disc Method (12 minutes).
4) Bank of resources: Download the bank of resources for Volume Disc Method here. This bank contains formulae and derivations that can be readily used in the expert portal by copy-pasting.
5) Quiz: Take the quiz to test your understanding of Volume Disc Method here.
6) Feedback: Please provide any feedback you have on the idea behind Got It University here. Your feedback is extremely important to us and will help us make the program better.
Payment (Enter payment info, Country info – VERY IMPORTANT TO REGISTER)
Change Password (Knowing your current password is required to change password)
Privacy Center (Know how information is shared and managed with Got It)
EARNINGS The Earnings page allows for Study Experts to monitor their credits in real-time as well as historical numbers:
The Earnings page has two sections. SUMMARY of Week at top and DETAILS by Day of Week at bottom.
The SUMMARY section will have supported subjects broken down individually. This will allow you to see which subjects are earning you the most credits.
The DETAILS section will display each day of the work week to see the following information for each workspace:
Subject
Number of Problems
Earned Credits
This allows you to understand how each day adds up to your total pay for the week. At the bottom, you can see the total pay for the week. Buttons for the previous week and next week are available so you can see past and future sections of this page. The week is calculated from Sunday to Saturday.
The Earnings page also has two buttons at the top of the page that link to:
Referral Report – Monitor your referrals and see how they are progressing
Payment Details – link to your Payment Information page and be sure to fill out to be paid on time
PERFORMANCE Your performance page allows you to monitor your workspace performances in real time. You can change the subject you want to check performance by selecting from the drop-down list on the top right corner of your performance page. The page is outlined by the following parameters:
1. Audits – This page includes Audit Overviews and Audit Details:
Audit Overviews lets you monitor your audit results by dimensions. This is an excellent way to monitor your own performance on a real-time basis and make adjustments to improve your ranking.
Accuracy – Accuracy is measured by the percentage of audited explanations that were accurate
Format – Format is measured by the percentage of audited explanations that have correct formatting
Customer Service – Customer service is measured by the percentage of audited explanations with correct Customer Service
Polish – Polish is measured by the percentage of audited explanations that correctly used the LaTeX editors
Audit Details lets you monitor most audit results by subjects and you are able to dispute in case you find an audit may be mis-scored.
2. Student Success – This is measured by average ratings over the max rating score (of 5) you receive from students following sessions. Other than that, the page includes related metrics such as Claimed But Unanswered and Low Star Statistics so you can monitor and try to keep it as low as possible.
3. Bidding Statistics: This page shares metrics about your session including Completed Sessions, Average Length, and Chat Responsiveness. Also, Bidding statistics such as Claimed and Skipped are measured.
Since Jan 2022, we create the Slack workspace to offer experts opportunities to interact with and help each other.
New experts are encouraged to join our Slack channel via this link. Reach out to our Support team at expert@gotitapp.co if you need any help joining the workspace.
Once you are a member of the Slack workspace, please honor the following rules to help build and maintain a healthy community.
Community Guidelines:
Be nice.
Try to find the answer yourself first in the Portal Training/FAQ section (Login required). We find 80% or more of expert’s concerns are already addressed in this section.
Try to search for the question first instead of asking the same questions over again.
Don’t share your personal information (which includes your email, Expert ID, phone or any kind of personal links) either to any channels or through a direct message.
Don’t send unsolicited advertising or promotions, requests for donations or “spam” messages. This includes the prohibited sharing of any invitation links to join groups without explicit Got It’s permission.
Don’t harass or abuse other members.
Don’t discuss finance or pay.
For any personal inquiry, reach out to our Support team at expert@gotitapp.co
Misuse of messaging may result in the suspension of account privileges and/or termination of your Study Expert account(s).
*The images being used are taken from the Wiris website and might differ slightly during actual use on our website for additional training please visit http://www.wiris.com/editor/docs/manual*
Please make sure that you practice with the editor in the practice session before you use it on the portal. The biggest advantage of the Wiris editor is that you will have the option to enter your equations by clicking on the symbols, or typing them in the equation editor using LaTeX language.
PhotoStudy workflow, Explanation Slicing, is broken up into 4 segments:
Concept or Theory What is the knowledge or technique the students need to solve the problem?
Step-by-Step Explanation How to work through the problem. Explain each step in words as you show them
Final Solution What is the final solution(s)? Explain why it is the answer by relating it back to the original problem
Follow Up Discussion Further Expert <-> Student interaction to resolve any questions the student may have
Once you have won a bid and are routed to the problem, you will see a screen as below:
Concept
The first section is the problem Concept. Here, you will outline a general concept or fundamental theory that will apply to the problem so the student knows
You can view your work and check for errors before submitting it. After the Concept is submitted, you’ll move on to the step-by-step explanation module.
Problem Explanation
The second section is the problem Explanation. Here you will be working through all the step-by-step details needed to solve the problem.
In the view below, you can access equation editors and the Wolfram Alpha tool to help compose beautiful content.
Clicking ‘Insert’ in the upper box will move any content in that box down below, where it can be sent off to the student.
This line is called the “Slicer” and can be dragged up and down in-between lines of content to create “slices”.
Hitting the ‘send’ button on the slicer line will send any content above the line to the student.
This allows Experts to deliver their step-by-step explanations in easily understandable, bite-size chunks to the student. We strongly recommendthat Experts create a slice for every two or three lines of content to send along to the student.
Also, after every two slices, we’ll send an automatic message to the student asking if they understand so far. You can pause and edit these messages before they are delivered by clicking in the chat module.
Don’t worry, even after sending a slice, you can always edit a previously sent slice, which will automatically update on the student side.
REMEMBER students need to be kept aware of progress, so after a few minutes of inactivity on the left side chat box, a reminder message will appear to engage with the student. It is good practice to send slices regularly!
After supplying all steps necessary to get the final answer, you can review the entire step-by-step explanation in the Explanation summary box on the left-hand side. When you are confident with your explanation, click the blue line “Click here to continue with Solution” to go to the Final Solution section.
Final Solution
The third section is the Final Solution. Just like it sounds, this is where you will compose the final solution and send it along to the student. Be sure to relate your solution back to the original problem posted, and be sure you are answering the original problem in the correct units. For example, if the question asks for meters2, be sure your solution reflects square meters.
Discussion
Following the Final Solution is Discussion. Remember you’ll still be connected in chat with the student and this is another opportunity to answer any of their questions about your explanation and clarify any doubts.
The discussion step is part of the full explanation process and it is expected that Experts check with the student to see if they have any questions about your explanation. The composition window as well as the equation editors are available for use during the discussion.
After reviewing the explanation, the student may choose to end the chat on his or her own orif they are inactive in the chat, we will automatically end the session prematurely to save you time.
Otherwise – as the expert – you are expected to chat with the student for the full 10 minute session & ensure that the student fully understands your explanation.
Please do not ever ask the student to end the session, doing so is extremely poor customer service and can result in suspension or termination
Final Notes
To receive the best student ratings & audit scores, it’s very important to clarify any doubts the student might have once he/she has reviewed your explanation.
Again – the best learning occurs when both students & experts are engaged in chat with each other.
Once the session ends, you’ll see a pop-up to rate the student. This is your chance to help monitor the Got It! community & let us know if anything inappropriate happens.
As a PhotoStudy Expert, your job is to provide unique and original explanations for students’ problems. In some cases however it makes for a better student experience to insert additional content, such as graphs or charts. PhotoStudy provides all Experts with the Wolfram Alpha tool in order to supplement their explanations. You can also use the WA tool to check your answers, but by no means it is a tool to copy and paste an entire explanation.
Here are the DO’s and DON’Ts while using the Wolfram Alpha Tool:
Do enter your equations into the tool to double-check your explanations.
Do not copy and paste the graph generated by the integrated Wolfram Alpha into the chat. These photos will expire and neither students nor auditors will be able to view them. You will be marked down in your audit if auditors are not able to view the chat image(s) that are necessary for your explanation.
Alternatively, you may take a screenshot of the graph and clip the image to the chat by uploading the file.
As a reminder, you can always practice using the Wolfram Alpha tool in the ‘Practice Area’ of the Expert Portal. Good luck!
